07 Sept, 2023
03.00 pm to 04.00 pm IST
Webinar
In an era of fast-evolving customer demands, increasing agent productivity goals and cost optimisation pressures, the importance of efficient and intelligent customer service cannot be overstated. Generative Artificial Intelligence (Gen-AI) offers businesses an exciting opportunity to revolutionise their customer interactions. However, trust becomes a necessary foundation if these innovations are to improve customer relationships without compromising their privacy and security.
Join Gain Skills and sponsor Salesforce for an in-depth conversation as they delve into customer service powered by Gen-AI. In this interactive session, explore strategies for creating intelligent, contextual and personalised customer experiences while respecting customer privacy values and protecting business data.
Unlocking Gen-AI Potential:
Gain a comprehensive understanding of how Generative AI is reshaping the customer service landscape, enabling personalised interactions and real-time solutions.
The Trust Imperative:
Explore the critical role of trust in fostering lasting customer relationships and business success in the age of AI-driven interactions.
Balancing Personalisation and Privacy:
Discover innovative methods to deliver tailor-made experiences without compromising customer privacy or data security.
Ethics and Accountability:
Delve into ethical considerations surrounding Gen-AI applications and learn how companies can establish accountability in their AI-driven customer service strategies.
Data Protection and Compliance:
Gain insights into best practices for ensuring data protection, compliance with regulations, and maintaining customer trust.
Human-AI Collaboration:
Understand the seamless collaboration between AI-powered solutions and human agents to amplify customer satisfaction and agent productivity.
Case Studies and Success Stories:
Learn from real-world examples of companies that have effectively harnessed Gen-AI to enhance customer experiences while maintaining trust.
Future-proofing Strategies:
Anticipate future challenges and opportunities in Gen-AI powered customer service and develop strategies to navigate them with integrity.
Sundeep Kamath
Regional Vice-President
Salesforce
Nipun Sharma
Senior Manager, Solution Engineering
Salesforce
03.00 PM – 03.05 PM | Opening Remarks & Introduction |
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03.05 PM – 03.30 PM |
Presentation by Salesforce
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03.30 PM – 03.55 PM | Quiz & QnA |
03.55 PM – 04.00 PM | Closing Remarks |